Terms & Conditions

Refund Policy

Unfortunately, we cannot accept returns. All Sales are Final. No Returns, Refunds or Exchanges.

Need assistance? Email us at contact@bitterdarlings.com

Gift Card Policy

Gift cards are redeemable for art and merchandise sold on www.bitterdarlings.com only.

Your use of this gift card constitutes acceptance of Bitter Darlings terms and conditions.

Shipping policy

HANDLING TIME

We strive to get orders shipped within 3 to 5 business day. We do not ship any USPS holidays.

DOMESTIC DELIVERY

Shipping is 4-6 business days once your item is packaged and shipped from the warehouse). Orders shipping to Alaska and Hawaii take an additional 2-5 days. Tracking numbers are provided via email when the label is printed, but movement may be delayed based on when scanning occurs. Tracking is not always available for some locations.

MULTIPLE SHIPMENTS

The merchandise you order may be filled in multiple packages and may arrive separately. You will not incur additional shipping charges under these circumstances. Your original shipping charge will simply be split across the multiple packages when your order is charged. Shipping to multiple addresses requires placing separate orders.

INTERNATIONAL DELIVERY

Federal Express International is our primary shipping method. Fedex International tracking is available for most destinations and an estimated delivery date is also available. For FedEx specific shipping information, please visit: Fedex Global Trade Manager. Fedex International Economy times varies by location. We ship FedEx International Ground to Canada Only.

IMPORT DUTIES, FEES and TAXES

All orders shipping to a destination outside of the USA are subject to the import duties, fees, and taxes of the destination country.

Delays in delivery may occur if your package is randomly selected by your country's Customs Department or Agency for inspection.

We have no control over the process or additional charges associated with the delivery and importation of your order (package) into your country. We do not benefit in any way from these charges, and we work closely with our carriers to ensure as few delays as possible.

We are not responsible for any duties, fees, or taxes that are incurred during the delivery of your order/package.

Please note that it is your responsibility to obtain any necessary governmental permission an/or documentation for import approval, as well as to verify and pay all import charges including duties, fees, and taxes.

DAMAGES and ISSUES
Please inspect your order upon reception and contact us immediately if the item has been damaged in shipping. If you receive the wrong item, let us know and we will make it right!

This policy describes our privacy practices – what Personal Information we collect about our Users, what we do with it, how we share it, and your rights regarding that Personal Information.

By accessing or using any of our Services, you acknowledge that you have read this Privacy Policy.

To provide our Services, we collect Personal Information about our Users.

The Personal Information comes from you when you visit or use our services, Personal Information we collect automatically, and Personal Information we collect from other sources.

We use the Personal Information we collect about you to provide our services and make them better and safer.

We also collect and use Personal Information in order to contact Users and to comply with the laws applicable to us.

We may share the Personal Information of our Users and Users-of-Users with various third parties, including certain service providers and law enforcement officials.

The Personal Information may be shared solely in accordance with this policy.

We may store and process Personal Information in the USA, Europe, Israel, or other jurisdictions, whether by ourselves or with the help of our affiliates and service providers.

This website’s data storage providers are contractually committed to protect and secure your data.

Among other things, this website will ensure that there is the adequate level of protection or that relevant Model Standard Contractual Clauses are in place for the international transfer of our EU users’ data.

This website may collect and process Personal Information regarding the users of our users.

We do this solely on our users’ behalf, and at their direction.

Our users are solely responsible for their users-of-users information, including for its legality, security and integrity.

We and certain third party services may use cookies and similar tracking technologies throughout our services.

These technologies are used mostly for stability, security, functionality, performance and advertising purposes.

We may send you promotional messages and content.
You can easily opt-out of receiving promotional messages by contacting us or unsubscribing.

We may also contact you with service and billing-related messages and content. You will not be able to opt-out of receiving such messages.

You may request to access, receive a copy of, update, amend, delete, or limit the use of your Personal Information you have stored with us. Just send us an e-mail or fill out our dedicated GDPR form. You may also correct and/or update your Personal Information through your account or website settings.

You can delete your Personal Information by deleting your entire account. We will respond to your requests within a reasonable timeframe.

California residents may exercise their right to access and delete their Personal Information. To make a request, (i) visit our webform, (ii) send us an email;

You can file a complaint with your local supervisory authority for data protection at any time. Please contact us first so we can try to resolve your concerns.

We may keep your Personal Information for as long as your account is active, and longer as needed (for example, if we are legally obligated to keep it longer, or need it to protect our interests).

We value the security of our customers' Personal Information and we do everything in our power to protect it. However, as we can’t guarantee absolute protection – we encourage you to be careful, set a strong password for your account, and avoid submitting any sensitive information which, if exposed, could cause you major harm.

Our Services may contain links to other websites or services.

We may change this policy at any time. We will notify you of changes as required by applicable law.